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Finding Movers Who Won?t Break Your Heart (And Your Belongings) Home Repair Articles | March 20 Bills LeSean McCoy Jersey , 2011
People are understandably skittish when it comes to hiring movers. Many ne'er-do-wells get into the business hoping to make an easy buck off their own labor. Here are some simple tricks that will tell you if you?re dealing with one of these terrible companies or if you?ve found some good people.
People are understandably skittish when it comes to hiring movers. Many ne'er-do-wells get into the business hoping to make an easy buck off their own labor. Unfortunately, this means that people get into business without the first clue of how to run one.
While these companies usually don?t last very long, they are disproportionately numerous and they leave a bad taste in the mouths of their clients. Here are some simple tricks that will tell you if you?re dealing with one of these terrible companies or if you?ve found some good people.
Look To The Representatives
The people who answer the phone for the local movers give you your first chance to evaluate the company. If a polite voice answers the phone with the company name and a chipper, ?How may I help you today?? you know you may be on the right track.
If Bills Jim Kelly Jersey , on the other hand, you get a gruff, ?Hello?? and a person who barely comprehends why you?re calling to waste their time, you know it?s time to look somewhere else. You may think this is an exaggeration Bills Dawson Knox Jersey , but these types of ?businesses? exist, and they are typically made up of some guy in a garage who happens to own a truck big enough to do the job. You can do better. A lot better.
Look for Reputation
Word of mouth advertising has long been known to be the most powerful way to get your company?s name in the minds of the people. There?s a good reason for this. Normal people don?t have a reason to lie about the service they received.
The same will go for movers. Ask around. See who people used in your neighborhood and what they thought about the experience. Go with a company that has a good local reputation and has been in business for a while.
Nail Down The Price
A lot of movers (and other contractors) like to play silly games when it comes to giving you a price. They don?t always mean harm?sometimes it just comes down to simple incompetence?but it can be frustrating and there?s really no reason to put up with it.
There are enough companies out there that can give you a straight answer about their rates without trying to decipher the codes and doublespeak the lazy scammers will put you through. If a company can?t tell you up front how much they are going to charge you?putting it in writing?then don?t hire that company. It?s that simple.
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site.? Your Web site is available on a 24 hour, seven days a week basis.? So it is well worth exploring ways in which your customers can virtually 'serve themselves," without the need for overtime staff Bills Devin Singletary Jersey , or lengthy voice mail procedures.
James Feldman is President of JFA, Inc., an online business offering high quality and unique gift items including automatic watch winders, Grundig shortwave pocket radios Bills Cody Ford Jersey , and nitroglycerine pill fobs.? The JFA Web site has been online since 1997, and has doubled its income every year - it's now a multi-million dollar e-commerce enterprise.
Jim, who's also a professional speaker and expert on customer service, highlighted for me how the online buying experience differs from the bricks-and-mortar model.
Buying online eliminates the physical presence and personality of the salesperson from the process.? This makes the Web site copy critical in creating a one-to-one relationship with the customer or prospect.
Which echoes one of my favorite mantras:
Every page of your site should be written from the visitor's point of view Bills Ed Oliver Jersey , not yours.
A visitor should be able to look at your offerings, and immediately answer the questions:
?Why me?? - that is, is your Web site the right place for me?
?Why should I care?? - does this copy convince me that you can meet my needs?
It's much easier and immediate to jump from Web site to Web site than to move between real-world stores.? So the visitor has far more freedom of choice online.? Jim says that the challenge for customer service is therefore very clearly to focus on one customer, one purchase at a time.? E-customers expect great service John Miller Color Rush Jersey , with little or no direct interaction.? They will tolerate some mistakes, but not many.
Jim offers five rules for effective online customer service:
?1. Be accessible.? Show very clearly on your site all the ways that your customer can contact you - including e-mail, phone and fax numbers, and your office hours.
And Shaq Lawson Color Rush Jersey , if it's practical for your business, be personal - give your visitors a real person to call who has a name, as opposed to sales@
Of course, if you're really upscale Nathan Peterman Color Rush Jersey , you can include a ?Call-me? button on your site.
?2. Return every e-mail or phone call in the same day, as far as reasonably possible.? This may sound simplistic, but a recent experiment with the top Fortune 100 companies showed that nearly a third failed to respond to e-mail sent through their Web site within one month!? Some of these companies still don't provide a usable e-mail address on their sites at all.
?3. Acknowledge all orders.? Send e-mail confirmations (this can be done very effectively with autoresponders), and if you're shipping actual products Dion Dawkins Color Rush Jersey , give tracking numbers and expected delivery dates.
?4. Provide a clear return policy, honor it and learn from it. Cheap Jerseys Cheap Jerseys China Cheap Jerseys Free Shipping Cheap Jerseys China Wholesale Wholesale Jerseys Wholesale Jerseys Wholesale Jerseys China Wholesale MLB Jerseys Wholesale College Jerseys Wholesale Baseball Jerseys
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